Southeast Regional Center for Financial Training, Inc.

AIB Writing Bank Correspondence (AIB-1858)

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This course prepares participants to write effective business correspondence. It introduces a four-step writing process of planning, drafting, revising, and polishing memos and letters. The course also considers the format and use of handwritten and fax correspondence and e-mail messages. Participants will apply their new skills in many brief exercises and in redoing a sample of their own writing, which they bring to the seminar.

Note: This course does not specifically cover spelling, punctuation, and grammar. However, the Participant's Handbook will include brief job aids and references to more extensive resources on these subjects.

Delivery Options

Self-Paced Online, In-Person, Assisted Self-Study

Audience

Anyone who writes business correspondence such as letters to customers, memos, faxes, or e-mail messages.

Learning Objectives

At the conclusion of the program participants will be able to:

• Identify common barriers to writing effectively.
• Describe a four-step process to write business correspondence.
• Plan correspondence by analyzing the purpose and audience; determine the appropriate tone; and consider effective logistics.
• Follow specific techniques to draft effective opening and closing lines and to organize the body of a written message.
• Use three principles of clarity to revise and improve writing drafts.
• Polish correspondence by placing it in an appropriate format and proofreading it for final edits.
• Describe special considerations in the format and use of faxes and e-mail messages.

Enrollment Form

Download and print an enrollment form from here, complete and fax to 904-354-1834