Southeast Regional Center for Financial Training, Inc.        

 

 

AIB Today's Teller: Developing Basic Skills (AIB-6832)

 

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Course Information (Textbook Information Below)

 

This recently revised AIB course focuses on the skills new tellers need in today’s banking industry. The course reflects the changing responsibility of a teller and includes the most relevant compliance regulatory information.

 

Delivery Options

 

In-Person, Instructor-Led Online, Assisted Self-Study

Audience

Entry-level tellers.

Learning Objectives

After completing this course, students will be able to:

For most of your bank's customers, your tellers are the bank.  The vast majority of business done in a bank branch is done through tellers.  Providing top-notch training to tellers is a sure way to improve your business.  ABA's Today's Teller: Developing Basic Skills is a top-notch training tool.

An ABA training classic that was revised in 2008, Today's Teller: Developing Basic Skills explains clearly the basics of being a high-performing teller: the role of the teller in the business of banking, how to handle checks and process transactions, techniques for unerringly handling cash and balancing cash at the end of the day, ways to provide superb customer service -- including ways to explain how federal regulations affect your customers -- a summary of popular bank products that will improve the teller's ability to cross-sell products, and how to behave during a robbery, kidnapping, or bomb threat or when confronted with a con artist.  You'll also understand the teller's role in enhancing the bank's profitability, and distinguishing it from the competition.

Many useful exhibits illustrate types of checks, counterfeit currency, endorsement standards, substitute checks, Suspicious Activity Report and Currency Transaction Report forms, and more.

The book also includes Job Aids that you can copy and keep at your teller station for convenient reference.
 

Today's Teller supports the AIB Online course - Today's Teller and may be used to teach Today's Teller for AIB credit in the classroom.

Softbound, 228 pages, 2008
Catalog #3004168
 

For further information, call Southeast Regional CFT (904) 354-4830 or send an e-mail to lisaphillipscft@bellsouth.net

Enrollment Form

Download and print an enrollment form from here, complete and fax to 904-354-1834. www.cft-flsc.org