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Telephone Etiquette Curriculum
Telephone Etiquette covers fundamental
skills and techniques for using the telephone effectively on the job. It
spotlights the importance of the telephone as a business tool and provides
practical tips and techniques for its effective use.
|
Price |
$95 |
|
License Option |
Courses are also
available at discounted prices under an annual license. Learn More |
|
Course Credits |
AIB: 0.25; ICB: 0 |
|
Prerequisites |
None |
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Required Software |
None |
|
Optional Software |
Adobe Acrobat Reader
and RealPlayer |
Audience
Branch
and administrative office staff who answer calls or who make calls to customers
and other bank staff. This course is appropriate for call-center staff as an
introduction to telephone skills.
Learning
Objectives
After
completing this course, students will be able to:
- Prepare for typical calls
- Set up work area to support
organized telephone communications
- Use professional call greetings
- Use appropriate language and
voice inflection during telephone conversations
- Use questioning and listening
skills that support effective telephone communication
- Handle special telephone tasks
professionally
- Use effective skills when
working with technology tools
Enrollment Form
Download and print an enrollment form from here, complete and fax to 904-354-1834