Southeast Regional Center for Financial
Training, Inc.
AIB Revitalizing Customer Service (AIB-6946)
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Revitalizing Customer
Service presents
the ten basic customer service skills that clients expect from any business
interaction. Students will learn three communication methods for sharing
information with clients, as well as the keys to effective listening that can
have a positive influence on a client.
The course also covers basic guidelines for understanding and helping angry
clients. After taking this course, students will recognize how customer service
impacts all phases of their job responsibilities.
Delivery
Options
In-Person, Assisted Self-Study; Self-Paced
Online
Audience
The audience is all levels
of employees.
Learning Objectives
After completing this
course, students will be able to:
-
Describe the value of basic customer service skills
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Explain the impact of stress on customer service delivery
-
Explain the role of communication in the delivery of customer service
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Describe how listening enhances customer service delivery
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Explain how customer service skills help with angry clients.
Enrollment Form
Download and print an
enrollment form from here,
complete and fax to 904-354-1834
