AIB Regulatory Compliance for Customer Service Representatives (AIB-7391)

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This AIB course offers valuable information on ten regulations that directly affect the responsibilities of Call Center Representatives in most financial institutions. The regulations have been divided into four categories: Privacy and Security, Deposit, General Account Inquiry, and Equal Treatment.

Delivery Options

Self-Paced Online 

Audience 

Call Center Representatives who must effectively demonstrate a thorough knowledge of the regulations that affect bank policies and procedures.

Learning Objectives

   At the conclusion of the program participants will be able to:

• Explain their responsibility in complying with the privacy and security regulations by using and filing appropriate BSA and OFAC reports, describing accounts that pose risks to the bank under the USA Patriot Act, and explain the privacy issues that impact customers under Privacy for Customer Contact Personnel
• Explain their responsibility in complying with the deposit regulations by describing hold policies under Regulation CC, account disclosures and inquiries under Regulation DD
• Explain their responsibility in complying with general account inquiry regulations by describing the effect of Regulation D on the function of various account types, and the process of customer notification to the bank under Regulation E
• Explain their responsibility in complying with the equal treatment regulations by describing consumer notices and information sharing under FCRA, and using best practices to avoid discriminating against customers in lending activities under ADA.

Enrollment Form

 Download and print an enrollment form from here, complete and fax to 904-354-1834.