Southeast Regional

Center for Financial Training

 

Tel.   904-354-4830     

Fax   904-354-1834

Website: www.cft-flsc.org

 

                 Privacy for Customer Contact Personnel

 

This AIB course explores the everyday privacy issues that customer contact staff are faced with on a regular basis. It covers the existing Right to Financial Privacy Act as well as Regulation P, the newest consumer privacy guidelines resulting from the passage of the Gramm-Leach-Bliley Act. Students will learn the terminology used to discuss the privacy issue, including opt-out and consumer vs. customer, and how to answer consumer questions about their privacy rights.

 

Privacy for Customer Contact Personnel

AIB Course #

AIB-7132

Credit Hours (ICB)

2.5

Availability:

(See website for details)

 Self-Paced Online

 

 

   Audience:  Any employee with customer contact in a financial institution.

 

    Learning Objectives

 

   At the conclusion of the program participants will be able to:

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)

..\Enroll_form.pdf