This AIB course provides participants with a proactive approach to performance management. By focusing on setting clear expectations, specific performance feedback, and objective performance evaluation, it will address many common performance problems.

Audience

Supervisors or managers and other employees who have responsibility for directing, documenting, and evaluating employee performance.

Learning Objectives

After completing this course, students will be able to:

• Write performance objectives based on measurable criteria
• Communicate clear performance and behavior expectations
• Objectively observe performance
• Provide feedback to employees and document these conversations
• Prepare and conduct the performance appraisal

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)