This AIB course focuses on four major strategies for managing employee relations: compliance with laws, managing diversity, handling work and personal issues, and fostering open communication among staff members. It provides a quick reference for employment laws along with scenarios that improve comprehension.

Audience

Managers, supervisors, or team leaders with one or more reporting relationships.

Learning Objectives

After completing this course, students will be able to:

• Identify current and future workforce trends that impact employee relations
• Describe the influence of positive employee relations on workforce productivity
• Describe the supervisor’s role in establishing and maintaining sound employee relations in an organization
• List the elements of a formal problem resolution process

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)