This AIB course helps participants understand the change process and their reactions to change and includes tools to help them and others communicate and manage change.

Audience

Personnel who participate in or lead a group in a changing environment.

Learning Objectives

After completing this course, students will be able to:

• Name and describe the three stages of change
• Identify reaction to change through the various stages
• Identify appropriate and inappropriate actions to take when managing change
• Develop a personal action plan on a real-world change situation
• Use a four-step process for communicating and getting commitment from others during change.

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)