Southeast Regional Center for Financial Training, Inc

 

 

  AIB Electronic Funds Transfer Act - Regulation E - Call Center Representatives and Personal Bankers

 

 

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This course focuses on the Reg E responsibilities of Call Center Representatives and Personal Bankers, and how it contains strong protections for clients from potential fraud and errors in electronic banking transactions. It lists content and timing requirements for each required disclosure, and requirements for each preauthorized transfer. This course also lists notice of error situations, and specifies the importance of routing notices of errors to help ensure that the bank complies with the error resolution timing requirements of Regulation E.

 

 

 

Audience

Call Center Representatives who interact with clients over the phone, and Personal Bankers who interact with deposit and business clients.

Learning Objectives

By completion of this course, you will be able to:

  • Describe content and timing requirements for five Reg E disclosures

  • Discuss requirements for preauthorized transfers

  • Describe a Notice of Error

  • Describe general liability issues

Enrollment Form

Download and print an enrollment form from here, complete and fax to 904-354-1834.