Electronic transactions first became widely available in the 1970s. Soon after, the Electronic Funds Transfer Act (EFTA) was enacted to protect consumers from errors and fraud that could occur in these transactions. This AIB course covers the requirements of the act that apply to customer contact personnel.

   Audience:  All levels of employees.

    Learning Objectives

   At the conclusion of the program participants will be able to:

• Explain the background of the EFTA
• Describe the purpose of the EFTA
• Describe requirements regarding issuance of access devices
• Explain the requirements related to preauthorized transfers
• Define an electronic fund transfer
• Describe how to handle a notice of error

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)