Dealing Effectively with Co-Workers focuses primarily on behavior among co-workers. This course introduces information about social behavioral styles and how the different styles affect communication among co-workers. Students will identify their own base preference group and learn what creates the challenges with his/her behavioral opposite. Students will also learn strategies and guidelines for dealing with difficult co-workers and the resulting conflict.

Audience

Bank personnel at all levels.

Learning Objectives

After completing this course, students will be able to:

• Identify elements that contribute to individual perspective
• Describe how perspective drives actions and behaviors
• Describe how behavior choices impact the work environment
• Describe the characteristics and behaviors of the four base preference groups
• Explain the differences found in the same base preference group
• Describe how to look at things from a different perspective
• Describe the benefits and challenges of working with behavioral opposites
• Use the five steps to enhance the working relationship with a difficult co-worker
• Describe the benefits of focusing on what someone else finds important

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)