This AIB course offers a proactive four-step disciplinary process for addressing behavioral and performance problems.

Audience

Supervisors and managers who have responsibility for evaluating and documenting employee performance, in addition to anyone with supervisory responsibilities within the bank, such as teller supervisor, operations manager, branch manager or supervisor managing in an administrative or support center.

Learning Objectives

After completing this course, students will be able to:

• Identify a performance or behavior gap
• Prepare for a discussion with the employee
• Document performance discrepancies and take appropriate corrective action
• Conduct a corrective counseling discussion with the employee

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)