This AIB course introduces students to the consumer lending process, its importance to the bank and consumers, and the environment in which it functions. Participants learn the essentials about closed-end loans, indirect loans and related credit products, and open-end credit products. They also trace the consumer lending process from developing and taking loan applications to collection and recovery. The course explores what is involved in a credit investigation, decision-making, loan pricing and loan policy. Participants develop a greater understanding for relationship building, new lending technologies and the importance of consumer regulations.

   Audience: Entry-level consumer lenders, consumer credit personnel, and bank employees who need to understand consumer credit.

    Learning Objectives

   At the conclusion of the program participants will be able to:

• Describe key laws or regulations affecting consumer lending
• List characteristics, benefits, and disadvantages of direct lending, indirect lending, and open-end credit products
• Explain how effective marketing can increase loan outstandings and application volume
• Describe consumer loan information sources and the credit verification process
• Explain how the five Cs of credit are used in credit evaluation and decision-making
• Identify types of consumer loan documents and describe their purpose
• Discuss causes of consumer loan delinquencies and collection stages and remedies

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)