This AIB course teaches the participant basic terminology and how to explain the different features of consumer credit products. Participants learn to link credit product features with customer needs.

   Audience: Personnel with little or no training in the area of lending and who have face-to-face contact with customers and may discuss or sell consumer credit products for a bank or financial institution.

    Learning Objectives

   At the conclusion of the program participants will be able to:

• Identify features and related benefits of consumer credit products
• Define basic terminology used when discussing consumer credit products
• Determine the maximum dollar amount of secured credit based on collateral value
• Match consumer credit products to customer needs
• Identify bank regulations that impact consumer credit
• Describe the credit application process and actions taken at each stage to assure bank compliance

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)