This course focuses on the ADA responsibilities of Call Center Representatives. It describes the federal law that prohibits discrimination against persons with a disability. This course identifies the types of situations that could involve discrimination at the bank. It also provides various examples of appropriate etiquette that should be used when interacting with individuals with disabilities.

Audience

Call Center Representatives who interact with clients over the phone on a daily basis.

Learning Objectives

After completing this course, you will be able to:

Enrollment Form

(Download and print from SER-CFT website, complete and fax to 904-354-1834)