AIB Customer
Service Representative Certificate
The AIB Customer Service Representative Certificate addresses
the knowledge and skills necessary to achieve superior performance in this
important position within the bank. Customer Service Representatives (CSRs)
conduct basic banking transactions and cross-sell bank products and services.
Successful CSRs respond to customer needs with a thorough understanding of
retail products and services and resolve customer problems with knowledge of
pertinent bank policies and procedures. In addition to courses that address
sales and customer service, the curriculum also emphasizes regulatory compliance,
business ethics and banking fundamentals. Basic selling and cross-selling
skills are covered as well.
|
Price |
595 |
|
License Option |
Courses are also available at discounted prices under an annual
license. Learn More |
|
Course Credits |
AIB: 4.25 ; ICB: 0 |
|
Prerequisites |
None |
|
Required Software |
None |
|
Optional Software |
Adobe Acrobat Reader and RealPlayer |
All courses, as well as
those in Regulatory Compliance for Customer Service Representatives, must
be successfully completed in order to earn the AIB Customer Service
Representative Certificate.
- Banking Today
- Building and Retaining Customer Relationships: Parts 1
and 2
- Cross-Selling Deposit Products
- Dealing Effectively with Co-Workers
- Effective Referrals
- Ethical Issues for Bankers
- Introduction to Relationship Selling
- Regulatory Compliance for Customer Service
Representatives
- Revitalizing Customer Service: Parts 1 and 2
- Telephone Etiquette
- Understanding
Bank Products
The
AIB Customer Service Representative Certificate meets the
pre-certification education requirements for the Certified Customer Service
Representative (CCSR) designation through the Institute of Certified
Bankers (ICB).
Enrollment
Form
Download and print an
enrollment form from here,
complete and fax to 904-354-1834