About ABA eLearning*

ABA eLearning includes over 150 training courses in the retail, small business, personal trust, compliance, and management development areas.

ABA eLearning

Highly interactive and engaging
Available anytime anywhere
Targeted at skills that you can use immediately in your job
Easy registration and access to transcripts
Includes training roadmaps to help you plan your career development
Provides credit towards AIB Certificates and Diplomas

Available Courses

AIB Online Certificates - Click Here for Discount Certificate Bundle Information
AIB Bank Service Provider Certificate
AIB Bank Teller Certificate
AIB Call Center Representative Certificate
AIB Customer Service Representative Certificate
AIB Small Business Banking Certificate
AIB Supervisor Certificate
AIB Team Leader Certificate
Basic Banking Knowledge
Banking Today
Fundamental Business Skills
Business Etiquette	Meetings That Work
Dealing Effectively with Co-workers	Presentation Skills
Ethical Issues for Bankers	Telephone Etiquette
Managing Time at Work	Writing Bank Correspondence
Management and Leadership
Coaching for Success	Managing Employee Relations
Corrective Action	Performance Management
Hiring the Best	Project Management Fundamentals
Improving Productivity	Rewards and Recognition
Managing Change
Microsoft Office 2007 Courses
Microsoft Access 2007: Level 1	Microsoft Outlook 2007: Level 3
Microsoft Access 2007: Level 2	Microsoft PowerPoint 2007: Level 1
Microsoft Excel 2007: Level 1	Microsoft PowerPoint 2007: Level 2
Microsoft Excel 2007: Level 2	Microsoft Word 2007: Level 1
Microsoft Excel 2007: Level 3	Microsoft Word 2007: Level 2
Microsoft Outlook 2007 Level 1	Microsoft Word 2007: Level 3
Microsoft Outlook 2007: Level 2	Microsoft PowerPoint 2007: Level 2
Microsoft Office 2003 Courses
Microsoft Access 2003: Level 1	Microsoft Outlook 2003: Advanced
Microsoft Access 2003: Level 2	Microsoft PowerPoint 2003: Introduction
Microsoft Access 2003: Advanced	Microsoft PowerPoint 2003: Advanced
Microsoft Excel 2003: Level 1	Microsoft Word 2003: Level 1
Microsoft Excel 2003: Level 2	Microsoft Word 2003: Level 2
Microsoft Outlook 2003: Introduction	Microsoft Word 2003: Advanced
Regulatory Compliance
Americans with Disabilities Act (ADA)	FDIC Deposit Insurance
Bank Bribery Act	Flood Disaster Protection Act
Bank Protection Act	Home Mortgage Disclosure Act (HMDA)
Bank Secrecy Act	Information Security and Red Flags
Bank Secrecy Act for Lenders	Office of Foreign Assets Control (OFAC)
Bank Secrecy Act for Tellers	Privacy for Customer Contact Personnel
Completing a Currency Transaction Report	Real Estate Settlement Procedures Act (RESPA)
Community Reinvestment Act (CRA)	Regulatory Compliance for Call Center Representatives
Credit Card The New Rules	Regulatory Compliance for Consumer Lenders
Credit Practices Rule for Consumer Lenders (Unfair and Deceptive Acts & Practices Regulation AA)	Regulatory Compliance for Customer Service Representatives
Deposit-Related Regulations (Reg E and Reg D) for Consumer Lenders	Regulatory Compliance for Personal Bankers
Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers	Regulatory Compliance for Bank Tellers
Electronic Funds Transfer Act (Reg E) for Customer Service Representatives	Reserve Requirements (Regulation D) for Depository Institutions
Electronic Funds Transfer Act (Reg E) for Tellers	Serving Your Military Customer
Equal Credit Opportunity Act - Reg B	Sexual Harassment in the Workplace
Expedited Funds Availability Act - Reg CC	Sexual Harassment in the Workplace for Managers
Extending Credit to Bank Insiders - Reg O	Soldiers and Sailors Civil Relief Act
Fair Credit Reporting Act (FCRA)	Truth in Lending Act - Reg Z
Fair Housing Act	Truth in Savings Act - Reg DD
Fair Lending	USA PATRIOT Act
Retail Banking Fundamentals
Business of BankCard Overview	Referring Insurance & Annuities Customers
Consumer Credit Products	Referring Mutual Funds & Securities Customers
Fundamentals of Consumer Lending	Referring Trust Customers
Fundamentals of Mortgage Lending	Revitalizing Customer Service
Introduction to Financial Planning Products	Teller Training Essentials
Introduction to IRAs	Understanding Bank Products
Personal Tax Return Analysis	Understanding Financial Planning
Retail Banking Sales Skills
Building and Retaining Customer Relationships	Profiling Mortgage Prospects
Cross-selling Deposit Products	Sales Coaching in the Bank
Effective Referrals	Successful Sales Campaigns
Event Based Selling	Tele-consulting
Introduction to Relationship Selling
Small Business Banking Fundamentals
Credit Products for Small Businesses	Overview of Financial Statements
Deposit Products for Small Businesses	Retirement Products for Small Businesses
Fundamentals of Small Business Banking	Small Business Borrowing
Intro. to Analyzing Financial Statements
Small Business Banking Sales Skills
Calling on Small Business Customers
Relationship Selling to Small Business Customers
Servicing and Growing Small Business Relationships
Wealth Management and Trust
Case Studies/Assessments
ABA Case Study for Wealth Advisors: The Corporate Executive
Building Trust Expertise Curriculum Level I
Introduction to Estate Planning
Introduction to Investment Management
Introduction to Trust Administration
Building Trust Expertise Curriculum Level II
Discretionary Distributions	Fiduciary Law
Estate Planning for the Marital Deduction	Investments I
Estate Planning Overview	Managing Trust Accounts
Federal Estate and Gift Taxes	Retirement Planning
Fiduciary Income Taxes
Building Trust Expertise Curriculum Level III
Estate Planning Case Study	Financial Planning Skills
Estate Planning for Charitable Giving	Generation Skipping Transfer Tax
Estate Planning for Lifetime Gifts	Investments II
Estate Planning for the Business Owner	Life Insurance and Annuities