About ABA eLearning*

ABA eLearning includes over 150 training courses in the retail, small business, personal trust, compliance, and management development areas.

ABA eLearning

Highly interactive and engaging
Available anytime anywhere
Targeted at skills that you can use immediately in your job
Easy registration and access to transcripts
Includes training roadmaps to help you plan your career development
Provides credit towards AIB Certificates and Diplomas

Available Courses

Basic Banking Knowledge
Banking Today
Fundamental Business Skills
Business Etiquette	Meetings That Work
Dealing Effectively with Co-workers	Presentation Skills
Ethical Issues for Bankers	Telephone Etiquette
Managing Time at Work	Writing Bank Correspondence
Management and Leadership
Coaching for Success	Managing Employee Relations
Corrective Action	Performance Management
Hiring the Best	Project Management Fundamentals, Part One
Improving Productivity	Project Management Fundamentals, Part Two
Managing Change	Rewards and Recognition
Microsoft Office 2000 Courses
Microsoft Access 2000: Level 1	Microsoft Outlook 2000: Advanced
Microsoft Access 2000: Level 2	Microsoft PowerPoint 2000: Introduction
Microsoft Access 2000: Advanced	Microsoft PowerPoint 2000: Advanced
Microsoft Excel 2000: Level 1	Microsoft Word 2000: Level 1
Microsoft Excel 2000: Level 2	Microsoft Word 2000: Level 2
Microsoft Excel 2000: Advanced	Microsoft Word 2000: Advanced
Microsoft Outlook 2000: Introduction
Microsoft Office 2003 Courses
Microsoft Access 2003: Level 1	Microsoft Outlook 2003: Advanced
Microsoft Access 2003: Level 2	Microsoft PowerPoint 2003: Introduction
Microsoft Access 2003: Advanced	Microsoft PowerPoint 2003: Advanced
Microsoft Excel 2003: Level 1	Microsoft Word 2003: Level 1
Microsoft Excel 2003: Level 2	Microsoft Word 2003: Level 2
Microsoft Excel 2003: Advanced	Microsoft Word 2003: Advanced
Microsoft Outlook 2003: Introduction
Regulatory Compliance
Americans with Disabilities Act (ADA)	Fair Housing Act
Bank Bribery Act	Fair Lending
Bank Protection Act	FDIC Deposit Insurance
Bank Secrecy Act	Flood Disaster Protection Act
Bank Secrecy Act for Managers	Home Mortgage Disclosure Act (HMDA)
Check 21 Overview	Office of Foreign Assets Control (OFAC)
Community Reinvestment Act (CRA)	Privacy for Customer Contact Personnel
Electronic Fund Transfer Act - Reg E	Real Estate Settlement Procedures Act (RESPA)
Equal Credit Opportunity Act - Reg B	Soldiers and Sailors Civil Relief Act
Expedited Funds Availability Act - Reg CC	Truth in Lending Act - Reg Z
Extending Credit to Bank Insiders - Reg O	Truth in Savings Act - Reg DD
Fair Credit Reporting Act (FCRA)	USA PATRIOT Act
Regulatory Compliance for Call Center Representatives
Americans with Disabilities Act (ADA) for Call Center Representatives
Bank Secrecy Act (BSA) for Call Center Representatives
Electronic Funds Transfer Act (Reg E) for Call Center Representatives
Expedited Funds Availability (Reg CC) for Call Center Representatives
Fair Credit Reporting Act (FCRA) for Call Center Representatives
Office of Foreign Asset Control (OFAC) for Call Center Representatives
Privacy for Call Center Representatives
Regulatory Compliance for Call Center Representatives
Reserve Requirements (Reg D) for Call Center Representatives
Truth in Savings Act (Reg DD) for Call Center Representatives
USA PATRIOT Act for Call Center Representatives
Regulatory Compliance for Consumer Lenders
Anti-Money Laundering Regulations for Consumer Lenders (BSA, USA PATRIOT, and OFAC)
Deposit-Related Regulations (Reg E, Reg D) for Consumer Lenders
Extending Credit to Bank Insiders (Reg O) for Consumer Lenders
Fair Credit Reporting Act (FCRA) for Consumer Lenders
Fair Lending for Consumer Lenders
Flood Disaster Protection Act for Consumer Lenders
Home Mortgage Disclosure Act (HMDA) and Community Reinvestment Act for Consumer Lenders
Privacy for Consumer Lenders
Real Estate Settlement Procedures Act (RESPA) for Consumer Lenders
Servicemembers Civil Relief Act for Consumer Lenders
Truth in Lending (Reg Z) for Consumer Lenders
Unfair or Deceptive Acts or Practices (Reg AA) for Consumer Lenders
Regulatory Compliance for Customer Service Representatives
Americans with Disabilities Act (ADA) for Customer Service Representatives
Bank Secrecy Act (BSA) for Customer Service Representatives
Community Reinvestment Act (CRA) for Customer Service Representatives
Electronic Funds Transfer Act (Reg E) for Customer Service Representatives
Expedited Funds Availability (Reg CC) for Customer Service Representatives
Office of Foreign Asset Control (OFAC) for Customer Service Representatives
Privacy for Customer Service Representatives
Regulatory Compliance for Customer Service Representatives
Reserve Requirements (Reg D) for Customer Service Representatives
Truth in Savings Act (Reg DD) for Customer Service Representatives
USA PATRIOT Act for Customer Service Representatives
Regulatory Compliance for Personal Bankers
Americans with Disabilities Act (ADA) for Personal Bankers
Bank Bribery Act for Personal Bankers
Bank Secrecy Act (BSA) for Personal Bankers
Community Reinvestment Act (CRA) for Personal Bankers
Electronic Funds Transfer Act (Reg E) for Personal Bankers
Equal Credit Opportunity Act (ECOA) for Personal Bankers
Expedited Funds Availability (Reg CC) for Personal Bankers
Fair Credit Reporting Act (FCRA) for Personal Bankers
Fair Lending for Personal Bankers
Home Mortgage Disclosure Act (HMDA) for Personal Bankers
Office of Foreign Asset Control (OFAC) for Personal Bankers
Privacy for Personal Bankers
Real Estate Settlement Procedures Act (RESPA) for Personal Bankers
Regulatory Compliance for Personal Bankers
Truth in Lending (Reg Z) for Personal Bankers
Truth in Savings Act (Reg DD) for Personal Bankers
USA PATRIOT Act for Personal Bankers
Regulatory Compliance for Tellers
Americans with Disabilities Act (ADA) for Tellers
Bank Secrecy Act (BSA) for Tellers
Community Reinvestment Act (CRA) for Tellers
Electronic Funds Transfer Act (Reg E) for Tellers
Expedited Funds Availability (Reg CC) for Tellers
Office of Foreign Asset Control (OFAC) for Tellers
Privacy for Tellers
Regulatory Compliance for Bank Tellers
Reserve Requirements (Reg D) for Tellers
USA PATRIOT Act for Tellers
Retail Banking Fundamentals
Consumer Credit Products	Referring Mutual Funds & Securities Customers
Fundamentals of Consumer Lending	Referring Trust Customers
Fundamentals of Mortgage Lending	Revitalizing Customer Service
Introduction to Financial Planning Products	Understanding Bank Products
Personal Tax Return Analysis	Understanding Financial Planning
Referring Insurance & Annuities Customers
Retail Banking Sales Skills
Building and Retaining Customer Relationships	Profiling Mortgage Prospects
Cross-selling Deposit Products	Sales Coaching in the Bank
Effective Referrals	Successful Sales Campaigns
Event Based Selling	Tele-consulting
Introduction to Relationship Selling
Small Business Banking Fundamentals
Credit Products for Small Businesses	Intro. to Analyzing Financial Statements
Deposit Products for Small Businesses	Overview of Financial Statements
Fundamentals of Small Business Banking	Retirement Products for Small Businesses
Small Business Banking Sales Skills
Calling on Small Business Customers
Relationship Selling to Small Business Customers
Servicing and Growing Small Business Relationships
Wealth Management and Trust
Case Studies/Assessments
ABA Case Study for Wealth Advisors: The Corporate Executive
Personal Trust Curriculum Level I
Building Trust Expertise -- Trust Administration
Building Trust Expertise -- Taxation & Estate Planning
Building Trust Expertise -- Investment Management
Personal Trust Curriculum Level II
Discretionary Distributions	Fiduciary Law
Estate Planning for the Marital Deduction	Investments I
Estate Planning Overview	Managing Trust Accounts
Federal Estate and Gift Taxes	Retirement Planning
Fiduciary Income Taxes
Personal Trust Curriculum Level III
Estate Planning Case Study	Financial Planning Skills
Estate Planning for Charitable Giving	Generation Skipping Transfer Tax
Estate Planning for Lifetime Gifts	Investments II
Estate Planning for the Business Owner	Life Insurance and Annuities