Please contact Lisa
Phillips if you would like a class in your area or information on these
Spanish products.
SPANISH FOR FINANCIAL
SERVICES PROFESSIONALS - BEGINNING (30 Hours):
Buenos
días. ¿Cómo puedo ayudarle? ¿Cuál es su número de cuenta? Muchas gracias.
Would you like to communicate with a customer whose primary language is
Spanish? Providing quality customer service is difficult when you don’t
speak the customer’s language! This course is designed to assist you with
the simple words and phrases needed to make your job easier and help put
your customers at ease. Through emphasis on industry specific terminology,
you will be given tools to greet your customers and assist them with
day-to-day interactions.
SPANISH FOR FINANCIAL
SERVICES PROFESSIONALS - INTERMEDIATE (30 Hours):
Once you
have the basics, you’ll want to practice “putting it all together”. This
course, with additional emphasis on your industry and everyday interactions,
will introduce you to common verbs and phrases needed to sustain more
elaborate conversations with your Spanish speaking audience. This is an
excellent follow up to Beginning Spanish or a great refresher for those with
some Spanish background.
SPANISH FOR FINANCIAL
SERVICES PROFESSIONALS - INTRODUCTION (6 Hours):
Join us for a fun and effective introduction to Spanish. Walk away with
tools that will help you with your basic day-to-day interactions. Spend time
filled with fun activities, exercises and materials emphasizing your
industry terminology. You will be given vocabulary lists, practice sheets,
skill cards and more to take away for self-study. We will introduce and
practice skills during the workshop and teach you how to use additional
tools in the future.
SPANISH RESOURCES GUIDE
WITH PRONUNCIATION CD (Product):
Spanish Resource Guides with Pronunciation CDs are now available at $19.99
per set. These multi-fold skill cards provide information on: Conversing
with the Spanish-speaking consumer; Everyday financial transactions in
Spanish; Greetings and closings; Common conversations and question words;
Time and directions; Calendar, days, months, seasons, weather; Family words;
Customer and member service; Identification; Teller and new account
transactions; Lending; Financial terms; Common business terms. Shipping fee
will be added.
SPANISH 6-WEEK ONLINE
COURSE:
This 6 week online Spanish course uses both live and self-paced training
methods. It is simple and effective, and uses the Spanish Resource Guide.
The program includes a lively practice in conversational Spanish. The
student will learn to communicate with Spanish customers right away.
Web-based lessons are available 24/7; there are live, interactive sessions
twice weekly in a virtual classroom with an instructor. Students will
receive personal practice and instructions and will have their questions
answered immediately. $270
SPANISH SELF-PACED ONLINE
COURSE:
Offered to the
Spanish speaking professionals are the Spanish self-paced online courses.
These are designed for bankers who speak Spanish as a primary language,
available through Accelerated Learning Services America. Please visit the
website for more details.
