Supervision is always a challenge, especially for the newly appointed supervisor. Supervision, often considered first-level management, involves overseeing the work of others using a combination of leadership and managerial skills. ABA's research findings indicate that sound supervisory skills are among the most important ones in banking. The ability to work effectively with people, especially with respect to inspiring and developing staff, is a critical competency for all career bankers.

The AIB Supervisor Certificate prepares new and potential supervisors for their emerging responsibilities by offering fresh insights on proven supervisory approaches. The courses in the program explore ways to interview, evaluate and select employees, while being mindful of legal considerations. The performance management process is reviewed in detail, with special attention placed on coaching, rewards and recognition, and corrective action. Managing employee relations is addressed through four major strategies: compliance with laws, managing diversity, handling work and personal issues, and fostering open communication among staff members. In addition, the certification program includes a component on ethical practices in banking.

This certificate is also available as an AIB Self PacedOnline Course.

AIB Certificate Code: 43