Retail Branch Managers require breadth and depth of banking knowledge and related skills to be successful. Their jobs are among the most challenging and rewarding ones in banking. Retail Branch Managers manage the activities of branch offices and offer deposit and loan products to business and individuals. The responsibilities of Retail Branch Managers require expertise in branch operations, staff supervision and development, and sales management among many other competencies.

Retail Branch Managers must understand bank and branch policies and procedures and have a working knowledge of all bank products and bank functions. In addition to broad knowledge of banking and banking operations, skills in lending, management and supervision, sales and customer service are indispensable. Successful Retail Branch Managers are also leaders in their banks (and often in their communities) and demonstrate ethical behavior in all dealings - with customers and co-workers.

This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management, and business management skills.

The AIB Retail Branch Management Diploma meets the educational requirements for branch management certification through the Institute of Certified Bankers (ICB).

AIB Diploma Code: 51