The AIB Customer Service Representative Certificate addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. Customer Service Representatives (CSR's) conduct basic banking transactions and cross-sell bank products and services.  Successful CSR's respond to customer needs with a thorough understanding of retail products and services and resolve customer problems with knowledge of pertinent bank policies and procedures.

In addition to courses that address sales and customer service, the curriculum also emphasizes regulatory compliance, business ethics and banking fundamentals.  Basic selling and cross-selling skills are covered as well.

The AIB Customer Service Representative Certificate meets the education requirements for the Certified Customer Service Representative designation through the Institute of Certified Bankers (ICB).

* This certificate replaces the AIB Customer Service Associate Certificate.

This certificate is available as an AIB Self Paced Online Course

AIB Certificate Code: 61