CFT Calming Upset Customers (CFT-802)
Course Information:
Handling an upset customer is one of the more delicate
aspects of customer service, but it is a skill that can be learned. This book
offers sensible advice for managing these often tense and stressful situations
while staying cool-headed and effective. The
program includes calming upset customers via e-mail, as well as up-to-date
research and statistics about handling customer
complaints and calming customers.
Enrollment Form
Download and print an enrollment form from here, complete and fax to 904-354-1834