AIB Today's Teller: Developing Basic Skills Curriculum is designed to onboard newly hired tellers. The 8 self-paced courses are based on the content in ABA's Today's Teller textbook and are designed to simplify new teller training, reduce teller training time and costs, and provide your new tellers with a working knowledge of teller fundamentals.

The highly interactive courses are supplemented with industry best-practice procedures and off-line exercises that can personalize the experience to your bank. As a stand-alone program or as a supplement to your bank's on-the-line training, AIB Today's Teller can significantly accelerate the process of preparing your new tellers to begin serving customers.  Use of the program also ensures consistency in training across all bank locations.

Audience

New Tellers

Learning Objectives

Module	Objectives
The Role of the Teller	Introduces the four common work principles adopted by successful tellers and the seven main areas of responsibility for a teller.
Handling Checks	Demonstrates the check items of negotiability; the principles of endorsements; and the warning signs for forged or altered checks.
Processing Transactions	Provides an overview of the most common deposit and withdrawal transactions for checking and savings accounts as well as the regulations that govern processing procedures.
Cash Handling	Introduces the features of U.S. currency along with the key security features associated with common currency denominations, cash compartments, and procedures for mutilated, unfit, altered, and counterfeit currency.
Cash Balancing	Documents the basics of cash balancing and procedures to open and close teller drawers.
Bank Services	Describes the negotiable instruments guaranteed by banks; guidelines for handling loan payments and bankcard transaction processing; the features and benefits of ATM, debit and other cards; and more.
Robbery and Bank Security	Provides the tools needed to handle the most common security situations — robbery, fire, bomb and kidnapping threats as well as scams and con artists.
Providing Quality Customer Service	Provides an opportunity to sharpen communication abilities and enhance skills to serve a variety of customers, including managing difficult customers.